Refunds policy

1. 30-Day Refund Period

Clients may request a refund within 30 days of the initial purchase or payment for eligible digital marketing services.

Refund requests must be submitted in writing to contactus@datanextbase.com within the 30-day period.

2. Eligibility for Refunds

A refund may be considered when:

• The client requests cancellation within 30 days of the purchase.

• The requested service has not been substantially completed or delivered.

• The primary deliverables included in the purchased service have not been provided.

• The refund request meets any specific terms or conditions communicated at the time of purchase.

3. Non-Refundable Services

Due to the nature of digital marketing services, certain work may become non-refundable once it has been performed or delivered. This may include, but is not limited to:

• Digital marketing strategy, consultation, or planning that has already been provided.

• Campaign setup, optimization, or management that has already been completed.

• Content, graphics, advertisements, reports, or other digital deliverables that have already been created or delivered.

• Advertising costs or third-party platform fees that have already been incurred.

• Services or work completed based on the client's instructions, approval, or authorization.

• Any third-party costs incurred on behalf of the client.

4. Refund Process

To request a refund, please contact us at contactus@datanextbase.com and provide:

• Your full name and contact information.

• Order or invoice number, if applicable.

• Date of purchase.

• Details of the service purchased.

• Reason for the refund request.

We will review the request and notify you of the outcome within 5–10 business days.

If a refund is approved, it will generally be issued using the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

5. Cancellation of Ongoing Services

For recurring or ongoing digital marketing services, clients may request cancellation at any time.

Cancellation will generally apply to future services and future charges. Any services already completed, work already performed, or third-party costs already incurred before the cancellation date may remain payable and may not be eligible for a refund.

6. No Physical Products

DataNextBase provides digital marketing and other digital services only. We do not sell, manufacture, or ship physical goods.

Accordingly, there are no physical product returns or exchanges under this policy.

7. Client Responsibilities

To ensure that services can be delivered effectively, clients are responsible for providing accurate information, required access, approvals, materials, and feedback in a timely manner.

Delays or inability to deliver services caused by missing information, delayed approvals, restricted access, or other circumstances outside our reasonable control may not qualify for a refund.

8. Changes to This Policy

DataNextBase reserves the right to update or modify this Refund Policy from time to time.

Any updated policy will be published on our website and will apply to purchases made after the revised policy becomes effective, unless otherwise required by applicable law.

9. Contact Us

For refund requests or questions regarding this Refund Policy, please contact us:

DataNextBase
Phone: +64 22 681 1964
Email: contactus@datanextbase.com
Address: 14 Te Kupe Road, Paraparaumu Beach, Paraparaumu 5032, New Zealand

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contactus@datanextbase.com